Alert: Disruptions to Power and Water Utilities


Alert for U.S. Citizens

May 9, 2020

Disruptions to Power and Water Utilities


Location: Kenya

 Event: Kenya Power and Nairobi City Water have reported disruptions to utility services. 

 Kenya Power reports that the national grid was affected by a disturbance to their transmission network.  They are addressing the issue and working to restore the normal electrical supply. 

 Nairobi City Water and Sewerage Company (NCWSC) Ltd. reports it has shut down water production at the Sasumua Dam Treatment Works due to damage to a transmission pipeline.  Engineers and maintenance staff are on site to assess the damage and they are trying to quickly restore water to Nairobi residents.  NCWSC tankers are being mobilized to provide water to affected areas.  Customers may request to book deliveries by contacting regional offices at Joseph Kagethe (phone: 0700385126) and Parklands Plaza (phone: 0704493094).

 Those areas which may be affected by the water shutdown include:

·       Areas along Waiyaki Way, Naivasha Road, Kangemi, Lavington, Westands, Parklands, M.P. Shah Hospital and ILRI, Upper Hill, and Kilimani;

·       Nairobi Hospital, Kenyatta National Hospital and nearby community;

·       University of Nairobi Main Campus and Residence Hall, Upper and Lower Kabete Campus, University of Nairobi and Kenyatta University Parklands Law Campus;

·       Estates around Kenyatta Market, Kibera, Langata, Jamhuri, Nigando, Riruta/Satellite, Dagoretti Corner, Kawangware;

·       Areas along Langata, Madaraka Estate, Mbagathi and Ngong Roads, Karen;

·       Loresho, Nyari, Kitisuru Estate along Peponi Road, New Muthaiga and Thigiri Ridge areas.

 Actions to Take:

·       Use resources sparingly

·       Monitor media reports for information on resumption of services


·       U.S. Embassy Nairobi, Kenya

United Nations Avenue, Gigiri

+254 (0) 20 363 6451

+254 (0) 20 363 6170 (after hours)

·       State Department – Consular Affairs

+1-888-407-4747 for calls from the United States or Canada

+1-202-501-4444 for calls from overseas (Kenya)

·       Kenya Country Information

·       Enroll in Smart Traveler Enrollment Program (STEP) to receive alerts

·       Follow us on Facebook and Twitter: @USEmbassyKenya and @CDCKenya