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February 25, 2021

Non-Immigrant Visa Unit

Answers to almost all questions about nonimmigrant visa categories, requirements, and procedures are available at https://usvisa-info.com . If you are unable to find the answer to your question after reviewing the website, you may send an inquiry to  essa_contactus+ke+info+en@visaops.net or speak to a representative at the visa call center by calling +254-20-619-0600 (in Kenya) or +1 703-439-2302 (in the United States).  The call center hours are Monday through Friday from 8 a.m. to 6 p.m. Kenya time, or if you are calling from the United States, Monday through Friday from 8 a.m. to 6 p.m. Eastern Time.

For questions which the call center cannot answer, the nonimmigrant visa unit may be contacted directly at visitorvisanairobi@state.gov

Immigrant Visa/Diversity Visa Unit

  • Email Address:         ImmigrationVisaNairobi@state.gov
  • Telephone number:  +254 020 363 6622
  • Calling days –           Monday to Thursday  
  • Calling hours –         1 pm to 4 pm (local time)