Delays in Overseas U.S. Passport and Visa Processing

The Department of State’s Bureau of Consular Affairs is currently experiencing technical problems with our overseas passport and visa systems.  This issue is not specific to any particular country, citizenship document, or visa category.  We apologize for the inconvenience and are working urgently to correct the problem and restore full operability.

Passport applications accepted overseas or after May 26, 2015, are affected by this delay.  If you applied for a U.S. passport overseas during this time frame and have travel plans within the next 10 business days, please consider requesting an emergency passport at the U.S. Embassy or Consulate at which you originally applied.  To request an appointment for an emergency passport in Kenya, please send an email to Kenya_ACS@state.gov providing an explanation of your need for an emergency passport and the date of your intended travel, and attaching a copy of your travel itinerary.  If you qualify for an emergency passport, we will schedule an appointment for you.  In most instances, emergency passports are delivered to qualified applicants on the same day.

We strongly recommend that U.S. citizens traveling to or residing in Kenya enroll in the Department of State’s Smart Traveler Enrollment Program (STEP).  STEP enrollment gives you the latest security updates, and makes it easier for the U.S. embassy or nearest U.S. consulate to contact you in an emergency.  If you don’t have Internet access, enroll directly with the nearest U.S. embassy or consulate. 

Regularly monitor the State Department’s website, where you can find current Travel Warnings, including the Travel Warning for Kenya, Travel Alerts, and the Worldwide Caution.  Read the Country Specific Information for Kenya.  For additional information, refer to “Traveler’s Checklist” on the State Department’s website.

Contact the U.S. embassy or consulate for up-to-date information on travel restrictions.  You can also call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries.  These numbers are available from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday (except U.S. federal holidays).  Follow us on Twitter and Facebook to have travel information at your fingertips.

The U.S. Embassy in Nairobi is located on United Nations Avenue Gigiri, Nairobi, Kenya , tel. +254-20-363-6000. You can contact the Consular Section of the Embassy by phone at +254(0)20-363-6451 or via email atKenya_ACS@state.gov.  For after-hours emergencies, please call +254-(0) 20-363-6000.

Providing Assistance to U.S. Citizens is our Top Priority!