Health Alert: Routine consular services are suspended

April 3 Update

Health Alert: U.S. Embassy Nairobi April 3, 2020

Location: Kenya

Event:  Routine consular services are suspended. To submit a request for an emergency service and/or renew a U.S. passport that expires before May 1st, 2020 please email

The Department of State is currently not organizing an evacuation of American citizens from Kenya. However, in the event that opportunity becomes available, we are asking you to let us know now if you are interested in being contacted. Please submit a brief survey with your information here.

We will contact you if a repatriation flight is being arranged and provide you with logistical information, including its cost per seat. It is important to note that these seats are traditionally offered at-charge on a first-come, first-serve basis to U.S. citizens and, space permitting, for qualifying non-citizen dependents. Please note that prices for seats on an evacuation flight are frequently more expensive than on commercial flights.

Reminder: U. S. Embassy Nairobi strongly recommends that U.S. Citizens and nationals enroll in STEP, the Smart Traveler Enrollment Program, at STEP enrollees receive important information from the Embassy about health conditions, safety alerts, and travel updates. Enrollment enables the Embassy to contact you in the event of an emergency. If you have previously enrolled in STEP, we recommend that you log into your STEP account to ensure your details are current, your country of travel information is correct, and that you set your departure date as ‘indefinite.’ These steps will enable you to receive all our embassy messaging. For any immediate need, U.S. citizens in an emergency can call 1-888-407-4747 from the United States and Canada or (plus) 1-202-501-4444 from overseas.

Actions to Take:

· Visit the Kenyan Ministry of Health’s COVID-19 website for updated information.

· Consult the CDC website for the most up-to-date information.

· For the most recent information on what you can do to reduce your risk of contracting COVID-19 please see the CDC’s latest recommendations.

· Visit the COVID-19 crisis page on for the latest information.

· Visit our Embassy webpage on COVID-19 for information on conditions in Kenya

· Visit the Department of Homeland Security’s on the latest travel restrictions to the U.S.