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January 21, 2022

Message for U.S. Citizens: Continued Restrictions on Routine American Citizen Services



 Message for U.S. Citizens

January 21, 2021

 Continued Restrictions on Routine American Citizen Services


Due to the rise of the Omicron variant of COVID-19, and in line with the protocols of the U.S. Department of State and the Kenyan government, the American Citizen Services Unit at the U.S. Embassy in Nairobi extended the closure for certain routine appointments from Monday, December 20, 2021, until Monday, January 31, 2022.

We will also be closed during our document drop off time on Thursdays from 1:00-2:00 p.m.

The U.S. Embassy reminds U.S. citizens that we are working through a significant backlog due to COVID-19 and that pending cases will not expire due to the extended closure.  We look forward to returning to returning to normal operations and we appreciate your patience.

If a U.S. citizen needs assistance, including a request for an emergency appointment, please send an email to Kenya_ACS@state.gov.  Please note that the U.S. Department of State defines an emergency necessitating an immediate appointment as involving a serious illness, injury, or death in an immediate family that requires travel within 72 hours (3 days).

If a U.S. citizen is reporting a life-or-death emergency, please dial +254 20 363 6451.

We strongly recommend that U.S. citizens traveling to or residing in Kenya enroll in the Department of State’s Smart Traveler Enrollment Program (STEP) at https://step.state.gov/step/.  STEP enrollment gives you the latest security and health updates and makes it easier for the U.S. Embassy or nearest U.S. Consulate to contact you in an emergency.