News from American Citizen Services

Greetings from American Citizen Services in Nairobi!  Please find below some important news for Americans traveling to or residing in Kenya:

1.  Elimination of visa page inserts

2.  Update on the new Kenyan e-visa program

3.  New Facebook page for ACS

  • Elimination of visa page inserts – The Department of State has proposed to discontinue the consular service of adding additional visa pages to U.S. passports beginning January 1, 2016.

Visa page inserts pose vulnerabilities to both the security of the ePassport and the internal controls of the issuance process.  The ePassport integrates the latest concepts in electronic document protection. One of these measures preventing unauthorized reading of ePassports is adding RF blocking material to the ePassport cover.  Adding visa page inserts diminishes the effect of this blocking material.  The determination to eliminate the visa page insert service was made to enhance the security of the passport and to abide by international passport standards.

The Department of State has been preparing for this change in service for some time.  As of October 2014, 52-page passport books are being issued to all applicants applying at overseas posts at no extra cost.  This policy aims to lessen the burden that may be placed on frequent travelers who need more pages and those customers who may need to update residence permits or foreign entry/exit visas to comply with foreign country immigration practices.

Should you need additional pages in your current 28-page passport, please contact to schedule an appointment prior to January 1, 2016.  

  • Kenyan e-visa program – Kenya Immigration has instituted a new visa policy whereby all visitors must obtain visas by using a new online system –  While exceptions may be made in emergency situations, all visitors arriving after September 1, 2015 should apply for and obtain the e-visa rather than obtaining a visa upon arrival at Kenyan airports, as has been done historically.  For more information regarding the Kenyan e-visa program, please contact Kenya Immigration in Nairobi or the Kenyan embassy in Washington, D.C.  Contact information can be found at  
  • New Facebook page – Please visit and ‘like’ our new Facebook page at as an additional way to receive updates and news from American Citizen Services Nairobi.  

For further information:

Providing Assistance to U.S. Citizens is our Top Priority!