Emergency Contact Information for U.S. Citizens

The American Citizen Services section provides emergency services to Americans in the event of an emergency such as a death, arrest, illness, injury, missing persons, destitution and other circumstances.  However, the type of services provided are limited.  For general information on the type of services that can be provided, please refer to the State Department’s website for travelers.

If you are an American citizen with an after-hours emergency, please call our hotline at: +254-(0) 20 363 6000.

If you are an American citizen with an emergency during business hours, please call  +254-(0) 20 363 6451.

For Non-Emergency Issues Please contact us at:

Callers in the United States can also call the U.S. Department of State’s Office of Overseas Citizen Services toll free at 1-888-407-4747 (from overseas call 1-202-501-4444).

For more information on crises and emergency assistance overseas, please see the State Department website on Emergencies and Crises