Emergency Assistance

Please note: The Department of State assumes no responsibility or liability for the professional ability or reputation of, or the quality of services provided by, the entities or individuals whose names appear on the following lists. Inclusion on this list is in no way an endorsement by the Department or the U.S. government. Names are listed alphabetically, and the order in which they appear has no other significance. The information on the list is provided directly by the local service providers; the Department is not in a position to vouch for such information.

The American Citizen Services section provides emergency services to Americans in the event of an emergency such as a death, arrest, illness, injury, missing persons, destitution and other circumstances.  However, the type of services provided are limited.  For general information on the type of services that can be provided, please refer to the State Department’s website for travelers.  If you are an American citizen with an after-hours emergency, please call our hotline at: +254-(0) 20 363 6170.  If you are an American citizen with an emergency during business hours, please call +254-(0) 20 363 6451. For non-emergency issues please contact us at:

  • Telephone               + 254 (0) 20-363-6451
  • Email Address           kenya_acs@state.gov

Callers in the United States can also call the U.S. Department of State’s Office of Overseas Citizen Services toll free at 1-888-407-4747 (from overseas call 1-202-501-4444).For more information on crises and emergency assistance overseas, please see the State Department website on Emergencies and Crises.