All applicants, including children, must book an appointment. Applicants must access the GSS website to schedule or reschedule their own appointments.
It is important that applicants apply early, since appointments are given on a first-come, first-served basis. All applicants, including children, must appear in person for an interview at the given time of appointment. Please carry a printout of your appointment details on the given date of appointment.
Any group of five or more applicants who are not related but are traveling together with the same itinerary must schedule an appointment for the entire group. For more information on group processing, visit the U.S. Visa Service website.
Non-Immigrant Visa Unit
Answers to almost all questions about nonimmigrant visa categories, requirements, and procedures are available at https://usvisa-info.com. If you are experiencing payment or appointment scheduling issues, please contact our call center at +254 20 764 0799 (in Kenya) or +1 703-439-2302 (in the United States). The call center hours are Monday through Friday from 8 a.m. to 6 p.m. Kenya time, or if you are calling from the United States, Monday through Friday from 8 a.m. to 6 p.m. Eastern Time.
For all other questions related to nonimmigrant visas, please Contact Us.
U.S. Customs and Border Protection (CBP)
For public inquiries please contact the NVC via email using the online form at https://secureforms.travel.state.gov/ask-nvc.php.
- +254-020-363 6525
National Visa Center (NVC)
- Email address: NVCINQUIRY@state.gov
- Telephone: (603) 334-0700, (7:00 a.m. EST to 12:00 a.m. EST)
Kentucky Consular Center (KCC)
- Telephone: (606) 526-7500, (7:30 a.m. EST to 4:00 p.m. EST)
Visiting the Embassy
The U.S. Embassy in Kenya is located in Nairobi on United Nations Avenue across from the United Nations (UN) Compound. Applicants should follow the signs located across from the UN Gas Station leading to ‘Consular Section’.